Monthly Archives: February 2020

The HBR issue (Jan-Feb 2020)  spotlights “The Loyalty Economy” which makes for a great read for anyone interested in business growth. This three-article series eloquently illustrates how the myopic quarterly investor reporting has stunted long-term growth for many businesses. At the same time, true leaders like Amazon’s Jeff Bezos, Costco’s Jim Sinegal, and Vanguard’s JackContinue reading “Improving Customer metrics”