The HBR issue (Jan-Feb 2020) spotlights “The Loyalty Economy” which makes for a great read for anyone interested in business growth. This three-article series eloquently illustrates how the myopic quarterly investor reporting has stunted long-term growth for many businesses. At the same time, true leaders like Amazon’s Jeff Bezos, Costco’s Jim Sinegal, and Vanguard’s JackContinue reading “Improving Customer metrics”
Tag Archives: ecommerce
Rethinking department stores with “proximity commerce”
Just read this thought provoking HBR interview with Ron Johnson, the new CEO of JC Penney (he came from Apple). Here is an idea : Personally I never bought apparel online for several reasons (even if it is merchandized using scene7 and other features) I can’t feel the texture I dont know if it willContinue reading “Rethinking department stores with “proximity commerce””
Google’s new “trusted stores” vs Amazon marketplace’s A2Z Guarantee
Google is trying to get into the ratings game Hmm….! Very interesting move!….. What is google really trying to do here? What are the challenges it will face? Bigger Picture: Google seems to be trying to enhance the product information it already has (Google Product feeds) on “all the products in the world” with transactionalContinue reading “Google’s new “trusted stores” vs Amazon marketplace’s A2Z Guarantee”
Increasing sales by leveraging channels
Does your business have retail store operations in addition to an eCommerce presence? Are you trying to increase sales in preparation for and during the holiday season? If so, read on to learn about how you can leverage technology that alerts you to hidden opportunities by leveraging channels. If you have already setup automatic alertsContinue reading “Increasing sales by leveraging channels”
Technology to increase loyalty and business for Grocery stores
Grocery shopping is an unavoidable necessity, and many of us hate sparing our already scarce “free time” on it. In olden days the small town grocer knew almost everybody by name and their preferences. They were also able to ready the goods for pickup, even deliver, when they were informed in advance of the shoppingContinue reading “Technology to increase loyalty and business for Grocery stores”
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