The HBR issue (Jan-Feb 2020) spotlights “The Loyalty Economy” which makes for a great read for anyone interested in business growth. This three-article series eloquently illustrates how the myopic quarterly investor reporting has stunted long-term growth for many businesses. At the same time, true leaders like Amazon’s Jeff Bezos, Costco’s Jim Sinegal, and Vanguard’s JackContinue reading “Improving Customer metrics”
Tag Archives: loyalty
Technology to increase loyalty and business for Grocery stores
Grocery shopping is an unavoidable necessity, and many of us hate sparing our already scarce “free time” on it. In olden days the small town grocer knew almost everybody by name and their preferences. They were also able to ready the goods for pickup, even deliver, when they were informed in advance of the shoppingContinue reading “Technology to increase loyalty and business for Grocery stores”
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